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FREQUENTLY ASKED QUESTIONS

What is done in the initial phone consultation?


During the initial consultation, we will briefly discuss the issues for which you are seeking therapy. If we both agree that it is a right fit for you, I will schedule your initial appointment within the first week of your earliest contact. If we decide that it is not a right fit for you, I will be happy to provide referrals suited for your needs. You can call or text me at my business phone number (754) 444-1950, send an email to drslevy923@gmail.com or submit a request for treatment via my website www.drsigallevy.com. I will call you as soon as possible within 24 hours.




What can I expect on the initial appointment?


Before we can begin your scheduled appointment, you will receive an email providing access to your confidential client portal where you will be asked to kindly complete all relevant forms. During the initial session, an intake interview will take place. We typically discuss what brings you to seek professional help at this time, gather information about symptoms you may be experiencing, health issues, your upbringing, family and relationship history, occupation, and goals you may want to set for treatment. We will also discuss the best treatment approach for you as it may entail individual sessions, and couple and/or family therapy.




How long is the session?


Typically, a session last 50 minutes where couple and family sessions may be scheduled for 1.5 hours during an initial session and possibly 50 minutes thereafter. Length of session can be adjusted depending on the need and intensity of treatment desired.




What is the cancellation policy?


I hold a MINIMUM of 24 hours cancellation or no-show policy once you have scheduled an appointment. You will be required to pay the full fee if you did not show for your appointment or cancel with at least 24 hours prior to your appointment. Please realize that I value your time as I am holding the time slot for you and it is quite difficult to fill out the slot.




What are the payment methods and fees?


During the initial consultation, we will discuss payment fees and method. I accept credit cards, checks or cash. I use IvyPay, a HIPPA-compliant platform, for charging credit card. Prior to your initial session, I will send you a message which will allow you to enter your credit card information on the secure and confidential IvyPay platform. I will charge a part of the fee prior to the initial session and the rest after the end of the session. For the following sessions, the card on file will be charged after each scheduled session.




Do I accept insurance?


Except for Medicare - Primary, I am a private-pay provider. If you have out of network benefits and decide to seek reimbursement for mental health services, I will provide a superbill you may submit to your insurance. It is advised that you check with your insurance carrier as different insurances may have different coverages and policies.




What is online, virtual or telehealth therapy?


Online, virtual or telehealth therapy is done in the privacy of your home or another convenient place of your choice. You may use desktop computer, laptop, mobile device, or tablet. It is important that you conduct yourself as if you are in the office and secure your privacy. Research has shown that tele-therapy is known to be effective and convenient. You will receive an email from me, prior to your appointment. You will then click on the link where you will be invited to a visual and audio session. You can use the same link for your next appointment.